RICHARD MARSHALL

Richard Marshall is the founder and CEO of Pall Mall Barbers, a multi-award-winning barber shop with iconic locations across London and New York. Starting his career at just 12 years old, Richard turned his lifelong passion for barbering into one of the most respected grooming businesses in the world.

With roots dating back to 1896, Pall Mall Barbers was reimagined under Richard’s leadership to blend traditional craftsmanship with modern style. Today, the brand is synonymous with precision haircuts, classic shaves, and a world-class barber shop experience trusted by professionals, entrepreneurs, and style-conscious men.

A Message from Richard Marshall

“Twenty years ago, I took a leap of faith. I stepped into the unknown, purchasing a barbershop with over a century of history, armed with nothing but a passion for the craft, an obsession with excellence, and an unwavering belief that I could build something extraordinary.

I started barbering at 12 years old, sweeping floors and making tea in my hometown barbershop. By 15, I had left school, unable to read or write properly, but determined to master a trade. I poured my energy into learning, competing, and honing my skills among the best. At 21, I moved to London, cutting hair in Mayfair near Savile Row, where expectations were high and standards even higher. I thrived under the pressure and built a reputation for precision and trust.

At 29, I bought a rundown barber shop in Pall Mall. During the renovation, I found a hidden business card that dated the shop back to 1896. I had unknowingly purchased one of the oldest barbershops in the world. I renamed it Pall Mall Barbers and the journey began.”

— Richard Marshall

A Royal Visit to Pall Mall Barbers London

Prince William arrived at Pall Mall Barbers with the Founder & CEO Richard Marshall, battling the crowds of Royal fans who had gathered outside to witness the Prince in person. He spent time speaking with the barbers, talking about the importance of addressing mental health issues.

The visit attracted global media attention with Richard Marshall being interviewed on ITV News London whilst the General Manager spoke live on Sky News. The Royal household covered the visit, with tweets and articles from Kensington Palace and the Royal Family, as well as the Heads Together initiative. (America Good Morning Article, ABC News, The Crown Chronicles, People Magazine, Royal Life Magazine)

“The very first business that I visited on my appointment was the excellent Pall Mall Barbers, founded by the remarkable Richard Marshall; he could not read or write when he started in the industry, and he now runs some eight stores in Central London and New York” – Business Minister Gareth Thomas MP at Parliament – Westminster Hall (April 23, 2025)

“But ultimately, why am I confident? I’m confident because I get to spend time with people like all of you. Right. And you just Richard’s over there, right? I mean, everyone should just spend five minutes with Richard after this if they want to feel optimistic. Richard runs a barbershop that’s expanding, not just in the UK but over to the US. What an incredible success story,” – UK Prime Minister Rishi Sunak at SMEs Business Connect – Coventry (March 18, 2024)